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All orders are shipped from our Westhaven warehouse in Auckland, with free shipping available on New Zealand orders over $85.00. Please note that we are unable to ship to PO Boxes within New Zealand. International shipping is also available.
Expedited Shipping Option:
Next-day shipping within New Zealand is an option with extra charges at checkout.
Customer Satisfaction Guarantee:
We prioritize customer satisfaction and offer a 14-day return policy for unused products, with refunds issued minus shipping costs. To initiate a return, please contact our team at hello@aotea.co
Product Support and Replacement:
For damaged or missing items, contact us at the same email address with accompanying photos, and we will facilitate replacements.
FAQ’s
Products & Formulations:
• Are Aotea products safe to use on sensitive skin?
Yes, all our products are formulated using natural ingredients with sensitive skin types in mind. We recommend patch testing on a small area on the back of the hand for extra sensitive skin.
• Are Aotea products safe to use on children?
Yes, our formulations are gentle enough to use on children.
• Are Aotea products tested on animals?
No, Aotea products have never been tested on animals.
• Do Aotea products contain synthetic fragrances?
No, all ingredients are derived from natural sources, including the ingredients used to scent our products.
• What is the shelf life of Aotea products?
All Aotea products are formulated with natural ingredients, including our preservatives, giving them a shelf life of 3 years.
• How should I store my products?
We recommend storing products out of direct sunlight in a cool, dark place. Lids should always be closed after use, and the bottle should be stored upright.
Environment | Sustainability:
• Are your products recyclable?
Our box packaging and jars are all recyclable.
• Does Aotea offer refills?
We are currently working towards circular solutions to encourage the reuse of our packaging. Refill services will be offered in the foreseeable future.
• Are your postal bags compostable?
Yes, we use compostable bags provided by r3pack, a New Zealand owned business. Each bag is made with corn starch, PLA, and PBAT, and uses non-toxic inks as a natural alternative to traditional plastic-based courier bags.
• Does Aotea support any community initiatives or donate money to charities?
Yes, we are proud to say that for every year we have been in business, we have provided scholarships to our rangatahi Māori (Māori youth) from Aotea to attend high school, and we are in the process of creating more jobs for whānau on the island.
Handmade In Aotea
All Aotea products are handmade on Aotea (Great Barrier Island) New Zealand using native flora grown, harvested, extracted, and bottled by our team. Our ingredients are predominantly natural, with a focus on organic sources whenever feasible. While we prioritize organic ingredients, it's essential to acknowledge that not all can be certified organic due to being wild-harvested, reflecting the unique nature of our island-based production process.
Product Details
Antimicrobial
Hospital-Grade
Kills 99.9% of Germs
Ultra-Fine Mist
Hands & Surfaces
Skin Barrier Support
Vitamin B5
ASTM & EN Tested
A lightweight antimicrobial mist created for everyday protection, at home, work, or on the move. With 70% alcohol for hospital-grade efficacy, Mānuka oil naturally rich in β-triketones, and Vitamin B5 to support skin hydration, this ultra-fine spray sanitises both hands and hard surfaces. Quick-drying, refreshing, and designed for convenience.
We hope that you enjoy our interpretation of the traditional use of New Zealand's native flora.
Handmade in Aotea
You may notice that product varies slightly from batch to batch. Everything is handmade in small batches on Aotea.
Uses & Directions
Uses
Dual Action Protection — sanitises both hands and hard, non-porous surfaces with 70% ethanol and antimicrobial Mānuka.
Portable Everyday Use — ultra-fine spray designed for quick application on-the-go, from travel to shared spaces.
Gentle Hydration — enriched with Vitamin B5 to help maintain skin moisture even with frequent use.
Directions
Hold bottle about 10 cm away and spray until the area is evenly wet (≈ 2–3 pumps for hands).
Hands: Rub over every surface for at least 20 seconds until dry.
Hard, non-porous surfaces: Let air-dry or wipe after 30 seconds.
For visibly unclean hands, use Aotea Mānuka Hand & Body Wash prior to application.
Handmade in Aotea
You may notice that product varies slightly from batch to batch. Everything is handmade in small batches on Aotea.
