Shipping policy

Thank you for supporting and shopping with us. Below is our comprehensive shipping policy, which outlines our shipping practices and options. This policy is designed to provide clarity and ensure your satisfaction when shopping with us.

Shipping Origin
All orders are shipped from Auckland, New Zealand.

Shipping Rates

New Zealand
Free on orders over $85
$9.50 for orders under.

Australia
Free on orders over $150
$15 for orders under.

Hong Kong
Free on orders over HK$900
HK$100 for orders under.

USA & Canada
Free on orders over $200
$20 for orders under.

Rest of World
$40 flat rate shipping

Customs duties and import fees are the responsibility of the customer.

Processing & delivery
Orders process within 1–2 business days. NZ delivery 1–3 days. International orders can take up to 14 business days for delivery, depending on the destination and any customs processing.

Tracking
You'll receive a confirmation email with tracking once your order ships.

Click & collect
Pick up is available at our Commercial Bay or Auckland Airport flagships. For store hours, please click here.

Delays or questions
While we strive to deliver your order within the specified timeframes, unexpected delays may occur due to weather, customs processing, or other unforeseen circumstances.

For any questions please contact us for assistance at:
[email protected] • +64 9 2 189 602.