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All orders are shipped from our Westhaven warehouse in Auckland, with free shipping available on New Zealand orders over $85.00. Please note that we are unable to ship to PO Boxes within New Zealand. International shipping is also available.
Expedited Shipping Option:
Next-day shipping within New Zealand is an option with extra charges at checkout.
Customer Satisfaction Guarantee:
We prioritize customer satisfaction and offer a 14-day return policy for unused products, with refunds issued minus shipping costs. To initiate a return, please contact our team at hello@aotea.co
Product Support and Replacement:
For damaged or missing items, contact us at the same email address with accompanying photos, and we will facilitate replacements.
FAQ’s
Products & Formulations:
• Are Aotea products safe to use on sensitive skin?
Yes, all our products are formulated using natural ingredients with sensitive skin types in mind. We recommend patch testing on a small area on the back of the hand for extra sensitive skin.
• Are Aotea products safe to use on children?
Yes, our formulations are gentle enough to use on children.
• Are Aotea products tested on animals?
No, Aotea products have never been tested on animals.
• Do Aotea products contain synthetic fragrances?
No, all ingredients are derived from natural sources, including the ingredients used to scent our products.
• What is the shelf life of Aotea products?
All Aotea products are formulated with natural ingredients, including our preservatives, giving them a shelf life of 3 years.
• How should I store my products?
We recommend storing products out of direct sunlight in a cool, dark place. Lids should always be closed after use, and the bottle should be stored upright.
Environment | Sustainability:
• Are your products recyclable?
Our box packaging and jars are all recyclable.
• Does Aotea offer refills?
We are currently working towards circular solutions to encourage the reuse of our packaging. Refill services will be offered in the foreseeable future.
• Are your postal bags compostable?
Yes, we use compostable bags provided by r3pack, a New Zealand owned business. Each bag is made with corn starch, PLA, and PBAT, and uses non-toxic inks as a natural alternative to traditional plastic-based courier bags.
• Does Aotea support any community initiatives or donate money to charities?
Yes, we are proud to say that for every year we have been in business, we have provided scholarships to our rangatahi Māori (Māori youth) from Aotea to attend high school, and we are in the process of creating more jobs for whānau on the island.
Handmade In Aotea
All Aotea products are handmade on Aotea (Great Barrier Island) New Zealand using native flora grown, harvested, extracted, and bottled by our team. Our ingredients are predominantly natural, with a focus on organic sources whenever feasible. While we prioritize organic ingredients, it's essential to acknowledge that not all can be certified organic due to being wild-harvested, reflecting the unique nature of our island-based production process.
Grab yourself a bundle pack!
Cleansing and soothing the perfect duo
Hand & Body Care Pack
2 items
Regular price
$95.00
Sale price
Regular price
Unit price
/per
Product Details
Handmade
Natural
Soothing
Child Friendly
For sensitive skin
Dry skin
Natural Soap
Restores Moisture
A gentle wash to effectively cleanse your skin without stripping the natural barrier.
The Mānuka plant is native to New Zealand and cont...
A gentle wash to effectively cleanse your skin without stripping the natural barrier.
The Mānuka plant is native to New Zealand and contains β-Triketones. These active ingredients are potent antibacterial and antifungal agents, which makes them the perfect addition to a hand and body wash.
Also included in this formulation is Kūmarahou, which is also a plant native to New Zealand that mainly grows in the upper North Island. Kūmarahou flowers and leaves contain saponins, which are natural surfactants that produce a foamy lather, which can gently cleanse your hands and your body without using the harsh chemicals that are often found in soaps.
We hope you enjoy our interpretation of the traditional use of New Zealand's Native Flora.
You may notice that product varies slightly from batch to batch. Everything is handmade in small batches on Aotea.
Uses & Directions
Uses
A gentle and soft hand and body wash
Suitable for all skin types, including sensitive and dry skin
Naturally cleanses without stripping the skin of its natural oils
Directions
Dispense 1 pump of soap on your hands, lather, and rinse thoroughly. If using it as a body wash, dispense 2 pumps and massage onto the skin from the neck down then rinse thoroughly.
Handmade in Aotea
You may notice that product varies slightly from batch to batch. Everything is handmade in small batches on Aotea.
Ingredients
Kūmarahou
The kūmarahou flowers contain saponins, which are natural surfactants that produce a foamy lather, which can gently cleanse your hands and body without using the harsh chemicals normally found in soaps to create foam.
Like our other inputs, our Mānuka oil is extracted onsite at our farm. The oil is used extensively in our range exhibiting anti-microbial and healing qualities. We also use Mānuka hydrosol which is a by-product of our distillation process that closes pores in the skin and is incredibly restorative.
